Privacy Policy

Effective Date: Jan 1st, 2025

Ray Esser Plumbing (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiable Information (PII): Name, phone number, email, and address when you schedule a service or contact us.
• Payment Information: Credit/debit card details when you make a payment for services (processed securely through third-party providers).
• Technical Data: IP address, browser type, and usage data collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process service requests, appointments, and payments.
• Provide customer support and respond to inquiries.
• Improve our website, services, and marketing efforts.
• Send important service updates, promotions, or newsletters (you may opt out anytime).
• Ensure compliance with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

• Service Providers: Third-party vendors assisting in service fulfillment, payment processing, or marketing.
• Legal Compliance: If required by law, court order, or regulatory authorities.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience by remembering preferences.
• Track website performance and visitor behavior via analytics tools like Google Analytics.
• You can manage cookie settings in your browser or opt-out of tracking services.

5. Data Security

We implement security measures to protect your personal data, including encryption, secure servers, and restricted access. However, no data transmission over the internet is 100% secure.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails by clicking “unsubscribe.”
• Request a copy of the personal data we hold about you.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For privacy-related inquiries, please contact:

Ray Esser Plumbing
Phone: +1 (440) 324-2018