Terms & Conditions

1. Introduction

Welcome to Ray Esser Plumbing (“Company,” “we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with these Terms and Conditions.

2. Services

We provide residential and commercial plumbing services, including but not limited to water heater installation, drain cleaning, leak repairs, and emergency plumbing services. Service availability may vary by location.

3. Quotes & Pricing

• All estimates provided are based on initial inspections and may change based on additional work required.
• Prices are subject to change without notice.
• Any additional costs will be communicated before proceeding with further work.

4. Appointments & Cancellations

• Appointments must be scheduled in advance.
• Cancellations require at least 24 hours’ notice to avoid a cancellation fee.
• Emergency services are subject to availability and additional charges.

5. Payments & Billing

• Payment is due upon service completion unless otherwise agreed in writing.
• We accept cash, credit/debit cards, and other approved payment methods.
• Unpaid balances may result in late fees or legal action.

6. Warranties & Guarantees

• We stand behind our workmanship and may offer limited warranties on certain services.
• Warranties do not cover damages due to misuse, neglect, or unforeseen circumstances.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from service use.
• Customers are responsible for providing accurate property access and disclosing pre-existing plumbing conditions.

8. User Responsibilities

• You agree to provide truthful information when requesting services.
• Unauthorized use of this website or attempting to interfere with our services is prohibited.

9. Privacy Policy

• We collect and store personal information only for service purposes.
• Your data will not be sold or shared with third parties except as required by law.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of updated terms.

11. Contact Information

For questions about these Terms, please contact us at:
Ray Esser Plumbing
Phone: +1 (440) 324-2018